Job Posting

The East River Family Strengthening Collaborative is seeking a Data Coordinator to work with the Quality Assurance team to ensure programmatic compliance.

Print Job PostingData Coordinator – Job Description

  • Assists the Director of Quality Assurance in developing quality training materials as guidance to line staff on the performance expectations of required tasks such as data entry, to include, but not limited to case notes, and assessments. Train teams to reduce quality problems and increase understanding of quality goals.
  • Detects coaching needs for program staff and stake action in accordance with those needs in order to ensure compliance with organizational quality performance standard.
  • Reviews and evaluates consumers’ case records to include hard and electronic versions of the case record, applying quality assurance criteria based upon individual program statement of work or contracts. Analyze audit outcomes and carry out appropriate corrective procedures based upon contract compliance goals and objectives.
  • Inspects data to detect areas for improvement. Analyzes data and compiles statistical data and writes narrative reports summarizing quality assurance findings.
  • Provides technical assistance and oversight to staff and program managers for the purpose of data integrity in preparing for monthly, quarterly, and annual funder reports.
  • Documents current performance status, risks and process improvement goals. Communicates feedback with program leadership: elaborate, recommend and oversee improvement actions/steps.
  • Works closely with the Program Directors to ensure that staff’s notes are written in a manner that reflects the Motivational Interviewing standards

Data Coordinator Requirements

  • Minimum of a Bachelor’s degree in the related field (social work, sociology, psychology, or other)
  • Relevant long-term experience, knowledge of regulatory requirements
  • Knack for implementation of corrective action programs
  • Minimum of 5 years of experience in the related field where transferable skills can be applied
  • Superb computer competence, including experience with databases and Microsoft Office; and the acumen to develop code for data collection, management and reporting purposes
  • Knowledge of QA terms, tools, and methodologies

Data Coordinator Key Skills

  • Excellent Analytical skills
  • Thoroughness and attention to detail
  • Problem-solving and decision-making skills
  • Customer service competency (understanding the internal and external customer need)
  • Ability to work in team
  • Outstanding verbal and written communication skills
  • Judgement

Social Worker – Job Description

Introduction

This position is located within the Ward 8 Lead Agency at East River Family Strengthening Collaborative. The incumbent is responsible for the direction and planning and implementation of all geriatric Assessment and Long Term Care/ Case management and Counseling Services for the elderly. It is the primary responsibility of this unit to block premature or unnecessary institutionalization of the frail elderly, by coordinating the placement of services in the home of the at-risk client.

Job Summary:  

 Incumbent is responsible, under the supervision of the Ward 8 Supervisory Social Worker, for ensuring that all available resources are employed in a timely manner to achieve planned improvement in the client’s situation and condition. To achieve these results the Social Worker performs specific assigned duties, and oversees the follow through services as so noted in the client’s plan of care. Such duties include initial interviewing, reporting to the funding source and checking with other team members as to the client’s progress.

 The Social Worker is responsible for the design and delivery of a comprehensive plan of care, and that individual but specific service are provided or made available, conducts Comprehensive assessment and reassessments of services, home visits as well as monthly to yearly monitoring of clients dependent upon the service needs.  The incumbent assists the Director in program evaluation activities, i.e. performance goals and outcome measures.

Social Worker-Duties and Responsibilities

  • Conducts Comprehensive assessment to determine the individuals potentially developing problems. The incumbent functions in this area by administering a universal tool designed by the DC Office on Aging.
  • Completes assessment interview and related forms. Assisting client by reviewing potential services for problems identified /mentioned through this process.
  • Conducts on going or monthly home visit to ascertain proper course of action gaining the trust of the client.
  • Incumbent interviews client annually who met eligibility requirements in an effort to determine how the case management system can work or may be utilized to help them gain the maximum benefit and resolution to the matter at hand.
  • Negotiates agreements with Agencies or outside agency professionals for needed and or desired results.
  • Monitor’s client progress and intercedes on behalf of the client when there are service problems or needed changes.
  • Maintains proper documentation, properly records and documents events, maintains files/record in a confidential manner.
  • Attends Quarterly Intake meetings at the DC office workers
  • Identify issues that greatly impact the Aging Services constituency and assist in responding to correspondence involving relevant policy issues.
  • Performs all other related duties as assigned

Social Worker-Supervisory Controls

NONE

The incumbent functions under the direct supervision of the Ward 8 Supervisory Social Worker.  Work results are periodically reviewed to ensure achievement of Clients Care plan and agency, work plan, goals and objectives through the following supervisory controls: bi-weekly and /or monthly meeting and conference meetings as needed.  

Social Worker- Oualifications And Knowledge Required

  1. Washington DC licensed MSW with a minimum of three years’ experience in case management for the aged or a social services agency/ organization.
  2. Must be a skillful interviewer able to ask question to elicit information from the client
  3. Must be a skillful listener, able to understand the meaning of client’s statement?
  4. Must be a skillful observer, able to record client action, behaviors verbal and non-verbal action.
  5. He must be a skillful negotiator, able to reach agreements with clients and service providers
  6. Must be committed to the work of case management as a system of service delivery
  7. Must work well with teams and be a team player
  8. Strong knowledge base related to District of Columbia communities, problems, issues, and concerns of the elderly.
  9. Expert knowledge of the Older Americans Act of 1965, Title VI of the Civil Rights Act of 1964 and their respective rules and regulations.
  10. Comprehensive knowledge of DC Office on Aging rules and regulations in its capacity as a state agency designated to oversee Aging services.
  11. Sensitivity to the needs of the older person.
  12. Ability to express ideas in a clear logical manner both orally and in written form.

Social Worker-Employee Receipt Signature

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Program Coordinator-Job Description

Program Coordinator, DACL-General Summary Overall Purpose

The Program Coordinator assists the Program Director in the management of the KEEN Seniors Program through various administrative related responsibilities including monitoring, follow up; personnel assistance; file management; reporting; data collection; and other Program activities as required.

Program Coordinator, DACL-Principal Accountabilty

Assists the Program Director with various administrative responsibilities including research, reporting, budget preparation, meeting coordination; calendar maintenance; special event/project planning and personnel coordination.  

Serves as the first point of contact for the KEEN program to current and potential participants.  Receive and screen visitors and telephone calls; Provides information regarding program services, special events; Communicates program requirements and expectations; resolves complaints; Processes client requests and follows-up to ensure satisfaction; Recommends alternate community programs/services based on need.

Provides general administrative support which may include, but is not limited to, answering and directing telephone calls, program literature distribution, file management, data entry, photocopying, faxing and filing.  Open, sort and distribute incoming correspondence including mail, faxes and email. Responsible for office supply ordering and inventory maintenance; coordinates equipment purchase, service and/or repairs.

Coordinates personnel tasks such as time and attendance; new hire processing/screening etc. with ERFSC designated staff.  Addresses KEEN staff concerns, complaints and inquiries regarding ERFSC policies and procedures.  May assist the Program Director with staff performance issues, corrective action and other disciplinary actions as they pertain to the KEEN program. 

Coordinates meetings and conferences including space arrangements, catering, attendance and agenda development. Compiles, transcribes and distributes meeting minutes. 

Provides oversight and coordinates with various employment agency volunteers/placement services such as DC Department of Employment Services; National Caucus on the Black Aged and the Mayor’s Summer Youth Program.  Supervises such volunteers, temporary employees and interns when necessary.

Assist in the development of a plan for social services for Ward 7 residents. Attend community/neighborhood meetings and events to keep abreast of new and/or changing programs, projects and community resources. Regularly maintain relations with other community agencies, educational institutions, businesses and service providers to advocate for clients and needed resources.  Serve as a representative of the collaborative at community-based events and/or meetings.

Maintains strict confidentiality in all matters, including but not limited to, clients, personnel, budgets, contracts, Board of Directors and all other non-public business information. 

Other duties as assigned.

Program Coordinator, DACL-Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.  Supervision responsibilities include (but are not limited to):  interviewing, recommending hires and orienting new employees;  Planning, assigning, and directing employees work;  Coordinating and approving schedules and leave;  Evaluating performance; Coaching employees towards the achievement of work plan objectives, program outcomes and goals; Rewarding and disciplining employees; addressing complaints and resolving problems.   Assesses skills and identifies training needs; Works with Quality Assurance to develop and implement training plans based on best practice models, increase service delivery capacity and continually increase technical knowledge base; and ensures educational/developmental opportunities are addressed to meet contractual/grant obligations.

Program Coordinator, DACL-Qualification

To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Work Experience

Three to five years of experience in a similar capacity is preferred.  Experience in program planning and coordination is necessary; experience working with the senior population in a service capacity desired.

  1. Education

Bachelor’s degree (B.A.) preferred; High School Diploma (or GED equivalent) required; an equivalent combination of education and directly related experience may be considered.

  1. Certifications/Licensure            

                Valid Driver’s license

  1. Specific Knowledge and Abilities

Knowledge of administrative methods, standard office equipment operation and general clerical procedures;  Strong organizational and time management skills necessary; Able to create, plan, organize and implement programs and events; Able to analyze data; Able to type 40 WPM; Requires leadership and supervision skills; Able to train and motivate others using collaborative skills; Knowledge of and the ability to follow confidentiality protocols; Able to proactively plan and solve problems; Able to work with community residents and community based organizations; Able to exercise good judgment in evaluating situations and making decisions;  Able to define and evaluate problems and determine or suggest solutions;  Able to establish facts and draw valid conclusions; Able to assess an environment by listening to what is said, what is not said; Able to organize and prioritize multiple tasks.  Knowledge of issues facing residents of Ward 7; community involvement and Ward 7 residency are a plus.

  1. Computer Skills

Must be proficient in basic MS Office programs including MSWord, Excel, Outlook and Explorer.  Knowledge of database basics including data entry and report generation is helpful.

  1. Communication/Interpersonal skills

Good written and verbal communication skills are required; Able to train, supervise and motivate personnel using collaborative skills; Courteous and responsive to the public;  Able to gather assessment information through conversation, listening and observation skills; Able to engage, build and maintain relationships with clients through strong interpersonal skills; Able to establish and maintain effective working relationships and work with others; Able to maintain professionalism at all times.

  1. Work Traits

Organized, proactive, resourceful, dependable, flexible, analytical; able to work independently and within a team effectively; Demonstrated cultural competence and responsiveness and a sincere interest in the mission and vision of the organization.

Program Coordinator, DACL-Special Consideration

  1. Working Environment

Indoor office environment 80% of the time; in the Ward 7 community and other agencies and organizations 20% of the time.

  1. Travel

Local travel

  1. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone.  The employee must regularly lift and/or move general office supplies, files or boxes weighing up to 10 pounds. 

Program Coordinator, DACL-Employee Signature

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Youth Activities Coordinator-Job Description

Youth Activities Coordinator-General Summary Or Overall Purpose

Coordinate the development of a youth-run activities across Ward 7 East River Family Strengthening Collaborative (ERFSC) programming sites. Under general direction of supervisor; plans, organizes, promotes, monitors and coordinates youth development programs and activities as assigned. Establishes and maintains effective collaborative relationships and serves as liaison to program personnel in schools, Ward 7 Communities and other local partner organizations. This position crosses over several funding sources and the applicant must be able to adhere to the objectives of each funder.

Youth Activities Coordinator-Principle Accountability

Serve as site point of contact & ensure child/ youth involvement in program activities.                                 

Provide supervision to youth, demonstrate leadership skills, serve as a role model and involve youth in all activities.                                                                                                                                                                

Plans, coordinates, implements and monitors program activities and services in conjunction with contracted vendors.  Plan and implement educational events, field trips and community service projects.  

Help to match youth with duties that coincide with their interest.

Promote leadership development, learning opportunities, and life skills.                                                                                                                                                          

Recruit and retain youth for scheduled youth initiatives.

Assist youth in establishing ground rules for workshops and meetings.

Submit Monthly Youth Reports as requested.

Other duties as assigned.

Youth Activities Coordinator-Qualification

To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work Experience

Two years related professional experience planning and overseeing events and activities is required; Experience working with youth population and previous supervision strongly preferred.

  • Education

A Bachelor’s Degree is preferred; High School Diploma (or GED equivalent) is required.  An equivalent combination of education, experience and licensure may be considered.

  • Certifications/Licensure            

A valid Driver’s License is required.

  • Specific Knowledge and Abilities

Knowledge of planning, scheduling and implementing activities for Positive Youth Development; Knowledge of community engagement and outreach approaches; Knowledge of Federal, State and District of Columbia and legislation; Requires leadership and supervision skills; Able to train and motivate others using collaborative skills. Must have knowledge of issues facing youth of Ward 7; Knowledge of community engagement and outreach approaches; Knowledge of and the ability to follow confidentiality protocols; Able to proactively plan and solve problems; Able to work with community residents and community based organizations; Able to exercise good judgment in evaluating situations and making decisions;  Able to define and evaluate problems and determine or suggest solutions;  Able to establish facts and draw valid conclusions; Able to assess an environment by listening to what is said, what is not said; Able to organize and prioritize multiple tasks. 

  • Computer Skills

Must be proficient in basic MS Office programs including MSWord, Excel, Outlook and Explorer. 

  • Communication/Interpersonal skills

Good written and verbal communication skills are required; Able to train, supervise and motivate personnel using collaborative skills; Courteous and responsive to the public;  Able to gather assessment information through conversation, listening and observation skills; Able to engage, build and maintain relationships with clients through strong interpersonal skills; Able to establish and maintain effective working relationships and work with others; Able to maintain professionalism at all times.

  • Work Traits

Creative, organized, proactive, dependable, flexible, analytical; able to work independently and within a team effectively; Demonstrated cultural competence and responsiveness and a sincere interest in the mission and vision of the organization.

Youth Activities Coordinator-Special Consideration

  1. Working Environment

Indoor office environment 50% of the time; in the Ward 7 community and other partner agencies organizations 50% of the time.

  1. Travel                                                                                                                                                          

Local Travel; minimal non-local travel

  1. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone.  The employee must regularly lift and/or move general office supplies, files or boxes weighing up to 10 pounds. 

Youth Activities Coordinator-Employee Receipt Signature

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Staff Accountant-Job Description

Staff Accountant-Position Purpose

Under the general supervision of the Director Finance and Operations, the Staff Accountant analyzes and reconciles East River accounts and transactions; forecasts and tracks revenue and expenditures for all grants and contracts to meet legal requirements and program goals; applies generally accepted accounting principles, standards and procedures to compile a variety of financial statements and reports; provides advice to management; and assists management in applying financial data and recommending alternatives to resolve accounting discrepancies.  S/he develops and utilizes appropriate accounting control policies and procedures.  S/he oversees the process of data entry into the accounting system to include payroll, benefits, vendor payments, invoices, and employee and client related transactions for accuracy and proper coding.

Staff Accountant-Specific Duties and Responsibilities

  1. Account Reconciliation (i) Maintain auditable fiscal records by monitoring and reviewing accounting and related system reports for accuracy and completeness; (ii) review all transactions entered into the automated accounting system to include payroll, invoices, vendor payments, client payments, and employee expenses; (iii) reconcile payable, receivable and payroll accounts monthly and quarterly to identify and report any discrepancies, and make necessary corrections that ensure timely and accurate year end reporting; (iv) maintain and reconcile all bank accounts monthly; (v) analyze cash balances and fund requirements no less than biweekly. (25%)
  2. Grants/Budget Management- (i) Develop the annual operating budget and consult with departmental management on the fiscal aspects of program planning, salary recommendations, and other administrative actions; (ii) prepare budgets for new grant and contract proposals; (iii) analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control for all accounts, grants and contracts; (iv) prepare monthly invoices and expenditure reports for all grants and contracts as required by funding agreements; (v) assist in identifying variances to budgets (20%)

        3. Financial Statements- (i) Review budget, revenue, expense, payroll entries, invoices, and                other accounting entries for accuracy in preparation for reporting; (ii) prepare and produce                      monthly financial statements that include revenue and expense, balance sheet, monthly ledger,               journals and cash flow statement in a timely manner and as required by the management and               Board of Directors; (iii) prepare profit and loss statements and monthly closing and cost                         accounting reports; (iv) prepare all journal entries prior to month’s end to ensure accuracy in                   stating the financial results of the organization; (v) prepare monthly revenue and expenditure                 forecasts. (25%) 

  1. Program and Policy Development- (i) Assist in the formulation, documentation and implementation of budgetary and accounting policies; (ii) provide accounting policy orientation for new staff; (iii) explain regulations, policies, and procedures related to accounting functions to staff, vendors and clients; (iv)  establish, maintain, and coordinate the implementation of accounting and accounting control procedures; (v) ensure that sound investment policies are developed and applied as approved by the Board of Directors. (10%)
  2. Community Engagement: (i) Assist in the development and dissemination of program and organizational materials that highlight the services and programs of East River; (ii) attend community/neighborhood meetings and events as requested to keep abreast of programs, projects and community resources; (iii) promote public participation and involvement by residents and community stakeholders in East River and other community events and meetings; (iv) serve as a representative on behalf of East River at community-based events and meetings; (v) provide resource information for maintenance of a community resource database (5%). Report any suspected abuse or neglect as mandated by law. Perform other tasks as necessary and/or assigned by Director Finance and Administration.

Staff Accountant-Measurable Outcomes

  1. Revenue and expenditure trends are analyzed to ensure appropriate budget levels, expenditure control for all grants and contracts
  2. Budgetary and Accounting policies and procedures are documented and implemented
  3. Accounting files are confidential and maintained to ensure compliance with regulations and internal policies and procedures
  4. Auditable fiscal records are maintained
  5. Monthly/Quarterly financial statements are developed in accordance with generally accepted accounting principles
  6. Maintain satisfactory performance requirements (See attached performance evaluation.)

Staff Accountant-Skills and Competencies Required

  • Knowledge of finance, accounting, budgeting, and cost control principles
  • Ability to analyze financial data and prepare financial reports, statements and projections.
  • Demonstrated knowledge of the Quickbooks Accounting system
  • Ability to follow confidentiality protocols
  • Effective verbal and written communication skills
  • Effective interpersonal skills
  • Demonstrated ability to handle multiple tasks and prioritize workload
  • Driving or ability to use public transportation
  • Personal computer proficiency (Microsoft Excel Word and Excel required)
  • Demonstrated cultural competence and responsiveness

Family Support Worker- Job Description

Family Support Worker-General Summary Or Overall Purpose

Responsible for the facilitation of a client’s transition to independence through the use of strengths-based approach to social work practice; endorsement and application of community resources and the provision of information and referral for services.  In addition to providing case management and other family strengthening services, the Family Support Worker advocates for clients in other areas such as education, child-care, housing, employment and court and public systems. 

Family Support Worker-Principle Accountability

Routinely conduct home visits to observe, assess, document and monitor the conditions, level of functioning, well-being and/or risk of the children and family, and services needed.  The home visit assessment includes caregiver interactions, disciplinary techniques, communication styles, child development, and level of nurturing, safety, health, budgeting, nutrition/food preparation and home maintenance, etc.

Engage families and other supports to assess family’s needs and implement interventions that are goal oriented and achievable.  Builds on the strength of the family to assist them in meeting their needs and respond to crisis and stress appropriately.  Coordinates and facilitates the provision of family support services to increase life skills.  Report incidents of child abuse and neglect and assist the family in modifying behaviors and/or conditions that contribute to abuse and neglect as necessary. 

Establishes and maintains healthy, professional relationships to assist families in becoming independent of the child welfare system.  Develops strategies to build trust and rapport with families and uses it as a basis in creating a plan to achieve goals.

Collects relevant and accurate information required for reporting to assist in the case management function; Documents detailed client contact records to assist in the compilation of a family history and to document progress or lack thereof towards established goals.  Completes all necessary documentation and enters required and relevant information into the Efforts to Outcome (ETO) system/database in a timely manner.   Regularly assists in analyzing the collected information and actively participates in team meetings that focus on family assessment, family development planning and service agreement development.

Regularly maintains relationships with other community agencies, educational institutions, businesses and service providers to advocate for clients.  Regularly integrates/links families to informal and formal resources within their community or neighborhood to create natural support systems. Regularly participate in internal and external meetings in spirit of mutual support of families and advocate for needed resources and services and to ensure families are provided with all possible resources available.

Assist in the development of a plan for social services for Ward 7 residents. Attend community/neighborhood meetings and events to keep abreast of new and/or changing programs, projects and community resources. Regularly maintain relations with other community agencies, educational institutions, businesses and service providers to advocate for clients and needed resources.  Serve as a representative of the collaborative at community-based events and/or meetings.

Other duties as assigned.

Family Support Worker- Supervisory Responsibility

No direct reports

Family Support Worker- Qualification

To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Work Experience

Two to five years of experience in a community based human services field or similar capacity is required.

  1. Education

Bachelor’s degree in Social Work or related field desired; High School Diploma (or GED equivalent) required; an equivalent combination of education and directly related experience may be considered.

Successful completion of Family Development Credential and Solution Focused training within six (6) months of hire is required.

  1. Certifications/Licensure

                Valid Driver’s license

  1. Specific Knowledge and Abilities

Must have knowledge of issues facing families of Ward 7.  Ability to work with community residents and community based organizations; Knowledge of community engagement and outreach approaches; Ability to exercise good judgment in evaluating situations and making decisions; Able to define and evaluate problems and determine or suggest solutions; Able to establish facts and draw valid conclusions; Able to assess an environment by listening to what is said, what is not said. Knowledge of and the ability to follow confidentiality protocols; Ability to organize and prioritize multiple tasks. 

  1. Computer Skills

Must be proficient in basic MS Office programs including MSWord, Excel, Outlook and Explorer; Data entry in various database programs.

  1. Communication/Interpersonal skills

Good written and verbal communication skills are required; Courteous and responsive to the public; Able to gather assessment information through conversation, listening and observation skills; Able to engage, build and maintain relationships with clients through strong interpersonal skills; Able to establish and maintain effective working relationships and work with others; Able to maintain professionalism at all times.

  1. Work Traits

Organized, dependable, flexible, analytical; able to work independently and within a team effectively; Demonstrated cultural competence and responsiveness and a sincere interest in the mission and vision of the organization.

Family Support Worker-Special Consideration

  1. Working Environment

Indoor office environment 30% of the time; in the Ward 7 community and other agencies and organizations 70% of the time.

  1. Travel

Local travel; personal vehicle required.

  1. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone.  The employee regularly meets with clients and/or partners within the community. The employee must regularly lift and/or move general office supplies, files or boxes weighing up to 10 pounds. 

Family Support Worker-Employee Receipt Signature

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Signature:                                                                                      Date:                                                    

Families First Program Manager -Job Description

Families First Program Manager -General Summary Or Overall Purpose

The Families First Program Manager (FFPM) is responsible for overseeing the development of the Families First Success Center in a specific neighborhood, establishing partnerships with residents, businesses and organizations, keeping the sector partnership on track and moving forward to accomplish the goals of the businesses in the partnership. The FFPM is also referred to as the Convener. The FFPM is the backbone of the sector partnership, providing administrative, project management, and facilitation support to keep the partnership focused and productive. It is essential that the convener is highly action-oriented, but also a collaborative and disciplined team player.

Families First Program Manager -Principle Accountability

Works with ERFSC in Identifying and bringing partners, residents and organizations to the table. Schedules and sends out announcements about upcoming meetings. Arranges logistics of meeting locations (ideally at business locations) and refreshments. Arranges planning calls with business leaders and key support partners to develop agenda and plan for partnership meetings. Holds partners accountable to accomplishing tasks within established timeframe. Have plan to distribute meeting invitations, summaries, and communications in timely fashion

Communicates

• Serves as the primary point of contact for both business leaders and public partners for the sector partnership, acting as an information hub to connect and network partnership participants;

• Keeps track of the partnership’s written action plan, distributing updates after full partnership or action team meetings; • Coordinates with other partnership participants to distribute regular updates on partnership activities and progress.

Connects

• Recruits support partners to help advance partnership priorities. In the early stages of a sector partnership, this means identifying the public partners to attend and observe the launch meeting and setting expectations appropriately. Once the partnership has identified priorities for action, it means working with business leaders to pull in and engage additional support partners to help implement partnership priorities. For example, if the partnership is focused on outreach to high schools, the convener would work with partners in local school districts to identify the right points

of contact within the targeted high schools.

• Spreads the word about the sector partnership among public partners, encouraging them to actively participate and use the partnership as the “shared table” to collaborate with employers from the targeted sector.

Facilitates

• Strong facilitation is critical in helping business leaders identify common priorities, develop a shared agenda, and translate ideas into action. The convener facilitates partnership meetings without pushing an agenda; their role is to keep meetings productive, focused and on task.

Families First Program Manager -Roles & Tasks Through the Life Cycle of a Sector Partnership

Preparing to Launch:

• Role:

 Ensure that all public partners are committed to the model and actively working towards the launch by recruiting business champions, setting launch date, sending invitation, and preparing logistics for the day of.

• Tasks:

 Work with other partners to recruit business champions who sign the invitation letter and host the first meeting;

 Work with others to build invitation list of business partners as well as public partners

 Establish date and location for launch meeting

 Draft two invitations: one for businesses and one for public partners, both signed by business leaders

 Work with business champs to distribute invitations via email and/ or snail mail

 Follow up invitation with calendar invitation

 Order any refreshments for the day-of

 Work with business champions to send reminder emails

 Encourage business partners to have 1:1 conversation with invitees to encourage them to attend

 Make 1:1 phone call, spread the word, and gain commitments for attendance

 Ensure the team has materials for launch: sign in sheet, table

 tents for names, markers, blue sticky wall or post-it notes

Launch

• Role:

 The convener is the point person for the meeting going off without a “hitch” and also has positioned the public partners to be active listeners prepared to interpret industry priorities and develop responsive solutions as a team.

• Tasks:

 Ensure team sets up the room, has printed name tags, facilitation tools in place

 Ensure someone is taking notes

 Facilitate discussion to help the group identify shared opportunities, priorities for action, and make a call for champions.

 Draft summary of launch meeting

Organizing the Aftermath:

• Role:

 Help the partnership move from ideas to an action plan, forming business-led action teams around each priority area.

Tasks

:  Distribute launch meeting summary within one week

 Work with business leaders to organize first action team conference calls within 2-4 weeks of launch  Facilitate follow up conference calls and draft updated action plan based on the results. Share draft action plan with business leaders for their feedback.

 Schedule next in-person partnership meeting and work with business champions to identify a location

 Distribute invitations to the second in-person meeting to business leaders and public partners.

 Begin to identify public partners that can be helpful in supporting the partnership’s priorities.

 Ensure public partners are kept up-to-date on partnership progress by sharing updated action plans

Sustaining and Evolving:

• Role:

 Provide ongoing project management and administrative support to the partnership, ensuring that action teams are adequately supported with public partners who are actively helping to implement industry priorities and keeping a regular rhythm of partnership meetings (ideally quarterly) and communications.

• Tasks:

 Bring in public partners to industry-led action teams to support implementation.

 Keep action plans up-to-date in order to track progress, identify needed support, and communicate successes.

 Regularly schedule action team and full partnership meetings.

 Work with other partners to ensure the partnership has a sustainable support of administrative and staffing support, leveraging and braiding funding as needed.

Families First Program Manager -Qualification

To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.. Master’s Degree in Business management, Public Administration, Social Work or related field is desired. Bachelor’s degree required; an equivalent combination of education and directly related experience may be considered. Above all else, the greatest priority is for the applicant to be someone with the proven ability to engage and bring people together for a successful outcome.

Home Delivered Meals/Outreach Coordinator -Job Description

Home Delivered Meals/Outreach Coordinator -Basic Function

Manages and coordinates all Home delivered meal request from the community. Coordinates the Home Delivered Meals program in conjunction with Social Workers and Nutritionist in Ward 7. Manages and coordinates all community outreach functions to support Ward 7 residents. Responsible for the activities at the Congregate Meal Sites

Home Delivered Meals/Outreach Coordinator -Duties And Responsibilities

• Conducts new home delivered meal client assessments in client’s home to determine eligibility and identify service needs

• Conducts home delivered meal client re-assessments every six months to determine continued eligibility

• Makes referrals for services or goods and advocates on behalf of customers in accordance to mutually agreed upon goals

• Maintains home delivered meal client files and records

• Provides Telephone reassurance calls to home delivered meal clients

• Maintains home delivered meal database

• Enters data and updates nutrition screenings and intake information for meal clients in the CSTARS system

• Participates in required service team meetings, professional development activities, staff meetings and supervisory sessions as indicated

. • Maintains and submits required documentation as needed and completes all reports required by Ward 7 and DC Office on Aging

• In partnership with the Nutritionist, responsible for developing a food program for Ward 7 seniors

• Attend Agency-wide activities as required.

• Responsible for the recruitment of professional experts from various fields of service to serve on project advisory boards and committees

. • Responsible for assisting the Director in all community planning activities

. • Coordinate Special Events in the community for East River Family Strengthening Collaborative

• Responsible for developing an outreach and retention plan for seniors in Ward 7 programs

• Assist with planning activities at Ward 7 Nutrition Sites

• Serve as community liaison for the Ward 7 program to various entities including Senior Beacon, ANC’s, faith communities, and senior buildings

• Assist with recruiting volunteers to support the Ward 7 program

• Work with community health fairs.

• Perform other duties as assigned

Home Delivered Meals/Outreach Coordinator -Qualification Criteria

• High School diploma: Bachelor’s degree preferred

• Must have access to an automobile five days a week for field visits

• Two to four years of social services and office work experience

• The incumbent must be a skillful interviewer, able to ask questions and effectively use interview skills to elicit needed information from clients

• At least 1 year working with community-based organization

• General knowledge of community resources and how to access them

• Must be a skillful listener, able to understand the meaning of client’s statements

• Must be a skillful observer, able to record the client’s behavior and needs

• Must be able to work well with interdisciplinary teams

• Ability to meet deadlines

• Must be knowledgeable of problems and issues impacting the elderly

• Must have good interpersonal communication skills

Home Delivered Meals/Outreach Coordinator -Employee Receipt Signature

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Program Coordinator -Job Description

Program Coordinator -Position Summary

Under supervision of the Program Director, this is a grant funded position that assists with implementation of programs and services benefiting families, youth and seniors. Plans, direct, coordinate the activities of Benning Park community center. The Program Coordinator will oversee all of the activities and programs of the Benning Park Apartments; supervise staff, develop calendar of events; engage residents. Capturing data and pre and post testing as it relates to all programs. The Program Coordinator should have a passion for working with and assisting persons as well as strong organizational skills. Positive attitudes and an enthusiasm for the job are important when working with the Benning Park community.

Program Coordinator -Specific Duties and Responsibilities

• Coordinates activities of staff, volunteers and subcontractors in providing services to residents (families, youth & seniors).

• Oversees program activities and ensures appropriate materials and supplies are on hand. • Attends program-specific meetings, makes presentations, and represents the agency in the community.

• Provides conflict resolution and problem solving as necessary.

• Promotes family, staff and community involvement with all aspects of programming.

• Carries out responsibilities in accordance with agency policies and procedures and funding and regulatory requirements and in the best interests of population.

• Assists with general upkeep and cleanliness of the facility.

• Keeps senior management informed of trends, concerns, successes, and other issues requiring attention

. • Maintain communication with partners

• Maintain communication with residents

• Convene informal meetings, focus groups

• Other duties as assigned

Program Coordinator -Qualifications Required

• Bachelor’s Degree in Social Service and five (5) years relevant work experience is preferred.

• Minimum two (2) year experience supervising program staff.

• Strong oral and written communication skills and able to interface with internal and external customers.

• Demonstrated strong organizational skills.

• Works well independently with minimum supervision.

• Valid driver’s license, copy of driving record and proof of valid auto insurance

• Availability during evenings and weekend

• FBI clearance, DC and local clearance

• DC and local Child Abuse Registry clearance

• Preferred resident of Washington DC but will accept candidate with experience and knowledge of Ward 7

• Clean Drug and Alcohol test

• TB screening

Program Coordinator -Skills and Competencies Required

• Ability to follow confidentiality protocols

• Effective verbal and written communication skills

• Effective interpersonal skills

• Driving or ability to use public transportation

• Personal computer proficiency (Microsoft Office preferred)

• Demonstrated cultural competence and responsiveness

• Demonstrated knowledge of resources to support families in the District of Columbia

Program Coordinator -Special Considerations

A. Working Environment

Indoor office environment 70% of the time; in the Ward 7 community and other agencies and organizations 30% of the time.
B. Travel

Local Travel
C. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone. The employee must be able to lift and/or move general office supplies, files or boxes weighing up to 10 pounds.

Contact Us:

Interested individuals should email their resumes and cover letter to:
jobs@erfsc.org

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