The East River Family Strengthening Collaborative is seeking a Data Coordinator to work with the Quality Assurance team to ensure programmatic compliance.
Data Coordinator – Job Description
Assists the Director of Quality Assurance in developing quality training materials as guidance to line staff on the performance expectations of required tasks such as data entry, to include, but not limited to case notes, and assessments. Train teams to reduce quality problems and increase understanding of quality goals.
Detects coaching needs for program staff and stake action in accordance with those needs in order to ensure compliance with organizational quality performance standard.
Reviews and evaluates consumers’ case records to include hard and electronic versions of the case record, applying quality assurance criteria based upon individual program statement of work or contracts. Analyze audit outcomes and carry out appropriate corrective procedures based upon contract compliance goals and objectives.
Inspects data to detect areas for improvement. Analyzes data and compiles statistical data and writes narrative reports summarizing quality assurance findings.
Provides technical assistance and oversight to staff and program managers for the purpose of data integrity in preparing for monthly, quarterly, and annual funder reports.
Documents current performance status, risks and process improvement goals. Communicates feedback with program leadership: elaborate, recommend and oversee improvement actions/steps.
Works closely with the Program Directors to ensure that staff’s notes are written in a manner that reflects the Motivational Interviewing standards
Data Coordinator Requirements
Minimum of a Bachelor’s degree in the related field (social work, sociology, psychology, or other)
Relevant long-term experience, knowledge of regulatory requirements
Knack for implementation of corrective action programs
Minimum of 5 years of experience in the related field where transferable skills can be applied
Superb computer competence, including experience with databases and Microsoft Office; and the acumen to develop code for data collection, management and reporting purposes
Knowledge of QA terms, tools, and methodologies
Data Coordinator Key Skills
Excellent Analytical skills
Thoroughness and attention to detail
Problem-solving and decision-making skills
Customer service competency (understanding the internal and external customer need)
Ability to work in team
Outstanding verbal and written communication skills